John Lewis Kitchen Reviews: a dreadful supplier

With less than 25% of Review Centre reviewers recommending them, John Lewis are in our Dreadful category. In view of their very poor performance, we would strongly advise you to avoid this supplier.


John Lewis have been selling kitchens for over 80 years. They will plan, design, and fit the kitchen, and offer interest free credit when you spend 1,000 to 25,000. John Lewis do not employ their own fitters, but work with partner fitting firms. If you prefer you can buy the units from John Lewis and arrange the fitting with a builder of your choice.


John Lewis offer a complete kitchen installation service, using partner fitting firms.


John Lewis supply and fit kitchens throughout the UK.


The Review Centre website carries 18 customer reviews for John Lewis. The average star rating is 2.4 (out of a possible maximum of 5) and only 17% of reviewers would recommend John Lewis as a kitchen supplier.

Summaries of three reviews:

1. 'I recently purchased a kitchen from John Lewis. Great at first. But once they took my information I was left all alone. No communication whatsoever. Installation men left such a mess, and didn't clean up after themselves. There were scratches on the units they chose not to take responsibility for.'

2. 'Delivery date of units was changed without advising me. I had to schedule tradesmen; John Lewis just gives you their contact details. On the floor installation day the tradesmen said it would be impossible to install as the floors were not prepared properly. I had not been advised of this. No overall project management'.

3. 'The fitters didn't take the job seriously. The worktop was 2cm too small, so had to be re-made. They installed in a hurry and left a great pile of rubbish in the back yard without even trying to tidy it up. They were unreliable, and didn't turn up when they said they would.'

To view all John Lewis kitchen reviews at the Review Centre website, please click here.


For the John Lewis kitchens website please click here.


Publisher: The Kitchen Reviews Index website is published by Extonet Ltd, a publisher of informational websites based in Cambridge UK. The website is entirely independent; no payment is received from suppliers who are included. The only source of income is Google Adsense advertisements.


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