About Kitchen Reviews Index
The Kitchen Reviews Index website aims to
help customers find the best UK kitchen suppliers, and avoid the worst. Our rankings
are based, as described below, on an analysis of more than 4,600 customer reviews
of kitchen suppliers published at the
Review Centre website. In addition
our supplier profiles contain information obtained from the suppliers through
their websites and directly. Kitchen Reviews Index is edited by Dr Alex Reid,
formerly director general of the Royal Institute of British Architects.
HOW WE RANK SUPPLIERS
First, we identify those kitchen suppliers who have at least ten customer reviews at Review Centre. We think this gives a reasonable minimum basis for rating. We then rank these suppliers by the percentage of reviewers who would recommend them, and divide them into the following categories:
- Highly Recommended. Recommended by more than 90% of reviewers.
- Recommended. Recommended by between 75% and 89% of reviewers.
- Consider. Recommended by between 50% and 74% of reviewers.
- Avoid. Recommended by between 25% and 49% of reviewers.
- Dreadful. Recommended by less than 25% of reviewers.
The ratings are based on data
collected in January 2014.
HOW WE PROFILE SUPPLIERS
We write profiles on the suppliers
in the recommended categories. These cover the area of operation of the
supplier, and whether they install kitchens as well as supplying them. We also
provide links to the supplier's website, and to the page at Review Centre
containing the supplier's reviews.
WHAT WE HAVE FOUND
Our analysis of the customer reviews has shown that buying a kitchen is a dangerous minefield. Specifically, we have found:
- Huge variations in reputation. The percentage of reviewers recommending suppliers varies from 100% for the best suppliers to a low of 1.2% for the worst.
- The best known are not the best. Shockingly, some of the best known names fall into the 'Avoid' and 'Dreadful' categories. Reviewers speak of high pressure sales methods, sloppy installation, and poor after care. Also the best known names need to recover through their pricing their heavy costs of TV and press advertising.
- The best are difficult to find.
Many of the best rated suppliers are small or regional, and they tend not
to spend on TV or press advertising. This makes them difficult to find.
HOW TO USE THE WEBSITE
Our aim is to help you find the best and avoid the worst. As a first step we suggest you click on the 'Highly Recommended' blue button to the left. Read the general description of the suppliers in this top category, all of whom were recommended by at least 90% of reviewers. Then click on the individual suppliers to get more information about them.
We suggest you repeat this process with the 'Recommended' category, all of whom were recommended by at least 75% of reviewers. You might also like to visit the 'Consider' category. These are suppliers who were recommended by between 50% and 74% of reviewers.
We would advise you to steer clear
of the suppliers in the 'Avoid' and 'Dreadful' categories, although you might
want to scan these lists to see whom to avoid.
YOUR OWN FEEDBACK IS WELCOME
Please share your own customer
experience of kitchen suppliers by visiting the
Review Centre website and
contributing a review.
Extonet Ltd, based in Cambridge UK, publishes informational websites mostly in the field of construction and home improvement. In addition to the Kitchen Reviews Index website, these include www.construction-index.com, www.archinet.co.uk, and www.bestarchitects.co.uk. We would be very happy to hear from you if you have any comments on this website, or suggestions for how it could be improved. The editor's contact details are:
27 Millington Road
Cambridge CB3 9HW
Tel: 01223 319733
Email: aalreid followed by @ followed by gmail.com.
Publisher: The Kitchen Reviews Index website is published by Extonet Ltd, a publisher of informational websites based in Cambridge UK. The website is entirely independent; no payment is received from suppliers who are included. The only source of income is Google Adsense advertisements.